This is solution of Icon College Human Resource Management Assignment, in this key management for human resources has been discussed.
These days, it has become very important to have a separate human resource department in the organisation whose work is to efficiently utilise the people’s abilities which can take the organisation towards desired success. The Human Resource Management department plays an important role in building a relationship between the employees and the company or industry (Hoque. 2013).
Human resource management revolves around the people and its management and generating energy which will benefit both company as well as employees (Hoque. 2013). The main focus is on developing the new approaches which are innovative and will help them to extract best from the employees.
This is basically a theoretical subject who studies human nature and handling it effectively and it is also related with application of the studied practice rigorously. The report will discuss in detail about the importance of human resource management specifically in service sector industry. The report will also discuss the human resources practice in the TAJ group of hotels. The report will also discuss the employment relations in UK and how employment laws effect the human resources management of TAJ hotels. The report will also discuss the recruitment policies and training and development practices in this organisation.
A. Briefly define the concept HRM and examine the role of human resource function in the service sector organisation. Discuss how it is contributing to the success of your chosen organisation.
Human resource management or HRM basically is concerned with management of people at work and it is a way through people of different competencies come together to work in an organisation and support both people and organisation to achieve a common goal (Nickson, 2013). To achieve this goal various policies are designed which also includes policies related to human resource management and along with it various practices and processes are also designed.
This is a branch of management which basically works directly with people and as the most important factor of any organisation is people as these people are the one who drive other resources (Nickson, 2013). So it is important to acquire these people in the right way and training them so that their skills can be developed in a right manner. HRM is also concerned with motivating the people to work effectively and achieve higher goals in the most efficient way.
Human resources are also consisting of management decisions which make a relationship between employees and organisation and together they both work with the help of each other to achieve goals that affects both (Boella & Goss-Turner, 2013). So basically HRM is a field of study that plans, organises and controls various functions which are related with the procurement, development, maintenance and also utilizing them to achieve goals of organisations as a whole, human resources in specific and society in general.
A human resources function plays a pivotal role in service sector and this department is main source which set every company apart from each other. Human resource department give the service sector company a competitive edge. In service sector human resource is a brand value and like in financial company the brand value is intellectual capital similarly in service sector human resource is the one which define the company (Boella & Goss-Turner, 2013). Same way in manufacturing company machine and equipment are the important resources for development same in service sector is run by human resources. So it is very important to ensure that this department in service sector are acquired properly and utilizes their potential to the best.
TAJ group of hotels is in business for more than hundred years now and still is known for its best services and hospitalities all across the world. Role of human resource define the existence of the company as they are the one who drive the company to heights of success and the company make sure that the employees are trained and developed well so that they can give best services to the company (Paul, 2013). Apart from their unique infrastructure which set them apart from rest of other hotel chains, it is people in the form of employees which give the hotels a competitive edge over other chain of hotels. From the beginning the company has focussed on employee centric approach as the company understand the value of human resources in this department. The company treats it employee as their family member and aims in acquiring, retaining and rewarding the best people of the industry (Paul, 2013). Every hotel management student aspires to work with this group as they will help in shaping their career well.
B. Outline a brief human resource plan for your chosen organisation by analysing the supply and demand for service sector personnel in your business environment. You should be able to determine your future requirements and say how you plan to meet the needs.
A brief human resource plan is discussed in detail as follows: –
- The first step should be analyse the government’s policies, objectives and strategies which is related to human resources development of hospitality sector and the company’s capacity to develop and manage this sector at a professional level TAJ group of hotel is known group and its capability to handle tourism is not hidden from anybody (Chang, et al. 2011).
- Further the company should also conduct some qualitative and quantitative evaluation of the training program present in the country which train people for this sector for standard hospitality provision. This way the company could understand the place from where they can get the people for their industry. A comparative analysis should be conducted all across the world and analysis should be made on well-established programs and models.
- A critical analysis should also be conducted which understand all aspects of hotel industry which includes various operations like front office, food and beverages, accommodation management, automation and all the services which are related to it (Chang, et al. 2011). Some other research should also be conducted which includes tourist facilities and various services related to it specifically operations related to tour, travel agencies and the guides and various aspects related to it like staffing, fair trade practices, innovation and operating standards. The entire shortcoming should be identified and analysed and corrective measures should be taken to improve this.
- On the basis of all the evaluations undertaken by the company a human resources plan should be developed which will define all the requirements in all the departments and the process of recruitment followed and in the end training module which will help the people to learn the tricks of the trade and be skilful.
- Finally recruitment process should be conducted on the basis of the plan and training programs should be undertaken which will train the employees accordingly.
A. Examine the history of employment relations in the UK briefly and analyse the current state of employment relations in your chosen travel and tourism or hospitality organisation.
This term employee relations is often confused with industrial relation and it is important to clarify this term these days as the dimensions of employees relations has changed a lot in past decade and it requires a new definition and a new picture. Many researches has been undertaken in UK and analysed the changing circumstances of employee relations in the organisations there. The reports revealed that employee and trade union relationship is still an issue at many workplaces in UK (Böheim, & Muehlberger, 2006.). The influence of trade union and employee relation is still a problem which every company has to struggle on everyday basis. The research also revealed that the company are more focussing on individual relationships rather than collective employee’s relation. In fact many companies has devised a new practice according to which more emphasis is given on line managers and they are supported by all means so that trust can be established with the employees and training and influencing a line manager seems to a suitable step for it.
Employee relation is generally concerned with the relationship between employers and employees. There is substantial reduction in employment relationship recently and this decline can be measured on different parameters. There was a time there were some twelve millions plus union membership use to exist which has fallen to seven million today (Böheim, & Muehlberger, 2006.). The issues, over which employees use to bargain, have also decreased a lot. The survey conducted by workplace employment relation survey clearly demonstrated that there was a time when union leaders use to spent time supporting grievances of individual members on the place of negotiating pay and conditions of employees (Böheim, & Muehlberger, 2006.). Although, collective bargaining still continues but its impact on the management has decreased a lot. Since 1980, there has been major shift in collective bargaining. The number of loss in working days has been reduced to 1,000 union members from 1,163 in 1990 (Böheim, & Muehlberger, 2006.). In many developed countries this level remains low.
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B. Discuss how employment laws in the country affect the human resources management function in your chosen organisation.
In 2013, some major changes has been bought and adopted in employment law reforms. The major changes were in parental leave, maternity, paternity and adoption pay (Linos, 2013). Beside this, several changes was also made in employment tribunal procedure. In addition to this a major change which is employee shareholder has also been brought into practice.
Parental leave has been increased so are the maternity, paternity and adoption pay and there was a decrease in redundancy consultation pay specifically for the large scale redundancies (Linos, 2013).
There has been boom in the career in the hospitality as there are some career opportunities for the people. It offers a chance to sharpen the emotional quotient in a person. Working in TAJ group of hotels is a matter of pride for many. The services provided by this hotel are quick and agile in form of response time, attention to detail, excellence in the field of operations and making sure that the customer is satisfied even delighted all the times from all the services. Also this chain hotels works on developing an effective networking skill (Rohmetra & Arora, 2013). The company has known for its employee centric approach and the company give enough room for analysing and exploring the career opportunities so that the employee can have a chance to emerge as a best in his or her respective field. So every employee gets a favourable environment to work and some program which are of high potential where the employees get the opportunity to be a part of. The company motivates the employees to be to have a self-development journey which will help them and the company to achieve success (Linde et al, 2013).
The employment laws of the country are very supportive and promote the career of the individual a lot. Same is the case of TAJ group of hotels so the employees working in this chain of hotels are quite elated and happy (Rohmetra & Arora, 2013). In fact the growth plans of hotels globally as well as domestically are so impressive and it also gives the opportunity to the employee to shape their career in a great manner. Working in TAJ can be a great experience and one of the biggest propositions in the life of an individual.